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絲路員工成長(zhǎng)記③ | 南非海外倉(cāng)花甲銷售阿米莉亞·丹尼斯·博思瑪 & 電瓷小將披荊斬棘者張冰

來(lái)源:中材國(guó)際南非、中材電瓷 特約運(yùn)維員 李若彤   發(fā)布時(shí)間:2023-10-18


今年是共建“一帶一路”倡議提出10周年。10 年來(lái),中國(guó)建材集團(tuán)堅(jiān)定不移走國(guó)際化道路,不斷創(chuàng)新“走出去”模式,始終秉持“為當(dāng)?shù)亟?jīng)濟(jì)作貢獻(xiàn)、與當(dāng)?shù)仄髽I(yè)合作、為當(dāng)?shù)鼐用穹?wù)”的合作共贏“三原則”,為“一帶一路”沿線國(guó)家和地區(qū)提供高質(zhì)量建材和工程技術(shù)服務(wù)。我們遍布全球的2萬(wàn)多名海外員工,在砥礪奮進(jìn)中書(shū)寫精彩答卷,在企業(yè)發(fā)展中實(shí)現(xiàn)共同成長(zhǎng),用一點(diǎn)一滴的默默奉獻(xiàn)生動(dòng)譜寫“美美與共”美好藍(lán)圖。

小料向大家分享他們?cè)凇耙粠б宦贰苯ㄔO(shè)中播撒夢(mèng)想種子、收獲喜悅果實(shí)、書(shū)寫豐富多彩人生的精彩故事……

年逾花甲的銷售經(jīng)理

阿米莉亞·丹尼斯·博思瑪

2019年加入中國(guó)建材

現(xiàn)任中國(guó)建材國(guó)際南非公司銷售經(jīng)理

為響應(yīng)“一帶一路”倡議,圍繞中國(guó)建材集團(tuán)國(guó)際化戰(zhàn)略布局,2018年集團(tuán)在南非開(kāi)始探索發(fā)展海外倉(cāng)模式,2019年1月,南非約翰內(nèi)斯堡海外倉(cāng)正式運(yùn)營(yíng),開(kāi)始了東南部非洲市場(chǎng)開(kāi)拓。

南非海外倉(cāng)運(yùn)營(yíng)初期,資金與人員十分緊張、產(chǎn)品采購(gòu)和銷售的渠道尚未打通,客戶短缺、市場(chǎng)經(jīng)驗(yàn)不足、社會(huì)治安不穩(wěn)定、生活環(huán)境不適應(yīng)等困難接踵而至。此時(shí)的南非公司,急需一個(gè)熟悉當(dāng)?shù)厥袌?chǎng)、業(yè)務(wù)能力全面的屬地員工打開(kāi)局面。阿米莉亞·丹尼斯·博思瑪就是在這時(shí)加入南非團(tuán)隊(duì)的。

出生于1961年的阿米莉亞,進(jìn)入公司時(shí)已年近六十,在國(guó)內(nèi)這已是退休的年紀(jì),但是阿米莉亞卻每天都激情飽滿,全身心投入工作。

南非公司起步之初,人手十分緊張,每個(gè)人都身兼數(shù)職,既是銷售也是采購(gòu),既要負(fù)責(zé)前端清關(guān),也要負(fù)責(zé)產(chǎn)品入庫(kù)。阿米莉亞做事細(xì)心負(fù)責(zé),公司將銷售單據(jù)管理工作交由她負(fù)責(zé)。她每天都要處理幾百頁(yè)的銷售單據(jù),進(jìn)行歸檔、管理,從未出現(xiàn)過(guò)差錯(cuò)。為有效做好倉(cāng)庫(kù)盤點(diǎn),每天下班后,阿米莉亞都帶著幾個(gè)年輕同事,加班加點(diǎn)梳理貨物,更新盤點(diǎn)臺(tái)賬,做到數(shù)目、賬本日日清。阿米莉亞以公司為家,高度的責(zé)任心也影響著其他屬地化員工,在她的培養(yǎng)下,倉(cāng)庫(kù)團(tuán)隊(duì)力量日益強(qiáng)大。

2020年,新冠疫情暴發(fā),既是挑戰(zhàn),也是機(jī)遇。因?yàn)橐咔椋戏钱?dāng)?shù)睾芏喔?jìng)爭(zhēng)對(duì)手無(wú)法工作,國(guó)內(nèi)競(jìng)爭(zhēng)工廠無(wú)法到南非拜訪客戶。此時(shí),南非團(tuán)隊(duì)借助強(qiáng)大的供應(yīng)鏈資源優(yōu)勢(shì),備齊產(chǎn)品種類,陸續(xù)引入離網(wǎng)逆變器、鉛酸電池等產(chǎn)品,保障供貨充足,成功發(fā)展了大量?jī)?yōu)質(zhì)且穩(wěn)定的客戶,不斷提高市場(chǎng)影響力和占有率。

近5年來(lái),南非公司的業(yè)績(jī)連續(xù)實(shí)現(xiàn)爆發(fā)式增長(zhǎng),從幾百萬(wàn)、上千萬(wàn)、一個(gè)億到超過(guò)10個(gè)億,南非海外倉(cāng)完美地詮釋了什么是“從無(wú)到有,從有到優(yōu),從優(yōu)到精”。而阿米莉亞的2022 年個(gè)人銷售業(yè)績(jī)也達(dá)到 2.49 億蘭特(約為 0.9 億元人民幣),為公司超額完成業(yè)績(jī)目標(biāo)做出了重要貢獻(xiàn)。

目前,南非海外倉(cāng)已搭建起以約翰內(nèi)斯堡為總部,開(kāi)普敦、德班和伊麗莎白港為分倉(cāng)的“1+3”市場(chǎng)布局,倉(cāng)儲(chǔ)規(guī)模達(dá)3萬(wàn)平方米,圍繞分布式光伏+儲(chǔ)能等新能源產(chǎn)品鏈進(jìn)行分銷及服務(wù),并為客戶提供屬地化的售后服務(wù),形成以南非為核心,輻射津巴布韋、贊比亞、博茨瓦納、納米比亞等周邊區(qū)域國(guó)家的發(fā)展格局。

海外公司在經(jīng)營(yíng)的過(guò)程中,屬地員工建設(shè)對(duì)公司的發(fā)展很重要。屬地員工通常都更加通曉當(dāng)?shù)氐膶?duì)接方式,不存在文化隔閡的問(wèn)題,使很多難題可以迎刃而解。因此中建材海外在屬地人才隊(duì)伍建設(shè)方面不斷加大力度,吸引和培育當(dāng)?shù)氐母哔|(zhì)量人才。

在南非公司起步階段,由于屬地化員工緊缺,阿米莉亞向公司推薦了自己女兒香農(nóng)·雷·凱特。經(jīng)過(guò)嚴(yán)格的考核,香農(nóng)于2020年2月正式加入南非團(tuán)隊(duì),成為一名行政人員。進(jìn)入公司后,香農(nóng)也繼承了她母親認(rèn)真負(fù)責(zé)、敬業(yè)忠誠(chéng)的品格,在工作中不抱怨、不推諉,腳踏實(shí)地,遇到困難想方設(shè)法去解決,得到大家充分認(rèn)可。

隨著公司發(fā)展規(guī)模不斷擴(kuò)大,南非團(tuán)隊(duì)也不斷壯大。目前南非團(tuán)隊(duì)共有員工 145人,其中屬地化員工127人,屬地化占比達(dá)87%。

現(xiàn)如今,公司“一帶一路”建設(shè)已經(jīng)到了深耕厚植、精雕細(xì)琢的關(guān)鍵階段,海外倉(cāng)也逐漸成為中國(guó)制造走出去的新驛站,讓不同經(jīng)濟(jì)文化貫通融會(huì)的友誼橋梁。在屬地化戰(zhàn)略部署下,阿米莉亞依靠敬業(yè)的精神,始終以公司利益為先,通過(guò)不斷的實(shí)踐,提升自我優(yōu)勢(shì),拉緊與公司互聯(lián)互通紐帶,共同融入經(jīng)濟(jì)全球化大潮中,走出一條互利共贏的康莊大道。(中國(guó)建材國(guó)際南非公司)

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A Sales Manager in Her 60s

Amelia Denise Bothma

Joined CNBM in 2019

Sales Manager of China National Building Materials International South Africa Company

In order to implement President Xi Jinping's high-quality development plan on promoting the joint construction of the "Belt and Road", and center on the international strategic layout of CNBM,the Group began to explore the development of overseas warehouse models in South Africa in 2018 and the overseas warehouse in Johannesburg, South Africa was officially opened In January 2019.

In the initial stage of the development of the South African Company, both the funds and personnel were very tight. Problems such as channels for product procurement and sales had not been opened, the shortage of customers, the lack of market experience, the instability of social security,and the unsuitable living environment and other difficulties followed one after another. The Company urgently needed a local employee who was familiar with the local market and had comprehensive business capabilities to kick start projects. And this was when Amelia Denise Bothma joined the team.

Amelia, who was born in 1961, was nearly 60 years old when she joined the company. In China, this is the age of retirement, but Amelia is full of passion every day and devotes herself to her work.

At the beginning of the South African Company's start-up, the manpower was very tight, and each person took on several roles in sales and procurement, not only in front-end customs clearance but also in product storage. She is meticulous and responsible in her work, and the company entrusted her with the management of sales documents. She processed, archived and managed hundreds of pages of sales documents every day with zero mistakes. To effectively carry out warehouse inventory, after getting off work every day, Amelia took a few young people to work overtime to sort out the goods, update the inventory ledger, and clear the account book every day. Amelia is the head of the company, and her high sense of responsibility also affects other local employees. Under her training, the warehouse team is becoming stronger and stronger, overcoming difficulties and seizing the big market in South Africa.

The epidemic that began in 2020 was both an opportunity and a challenge. It is precisely because of the epidemic that many local competitors in South Africa could not work, and domestic competitive factories could not visit customers in South Africa.At this time, the South African team took advantage of the strong supply chain resources to prepare a complete range of products and successively introduced off-grid inverters, lead-acid batteries,and other products to ensure sufficient supply,successfully developing many high-quality and stable customers, and continuously increased market influence as well as the Company’s market share.

Over the past five years, the performance of South African Company has continuously achieved explosive growth, from a few million, tens of millions,and 100 million to more than 1 billion. It has been a journey from excellent to outstanding! And Amelia's personal sales performance in 2022 also reached 249 million rands (approximately 90 million yuan),which had made an important contribution to the Company's exceeding performance goals.

At present, the overseas warehouse in South Africa has established a "1+3" market layout covering 30 thousand square meters, with Johannesburg as the headquarters and Cape Town, Durban, Port Elizabeth as the sub-warehouses. The new energy production chain provides distribution and service,and provides customers with localized after-sales service, forming a development pattern centered on South Africa and radiating to neighboring countries such as Zimbabwe, Zambia, Botswana, and Namibia.

In the process of operating an overseas company,the development of local employees is verymimportant. The local employees are usually more familiar with the local working methods, and there is no cultural barrier, so many problems can be easily solved. Therefore, the Company has continuously increased its efforts in the construction of local talent teams, attracting and cultivating local high-quality talents.

In the initial stage of the South African Company,due to the shortage of localized employees, Amelia recommended her daughter, Shannon Leigh Kate,to the company. After a rigorous assessment,Shannon officially joined the South African team in February 2020 as an administrator. After entering the Company, Shannon also inherited her mother's serious, responsible, dedicated, and loyal character.She never complains or shirks at work. She is also down-to-earth, and always finds ways to solve difficulties, which is fully recognized by everyone.

The team has continued to grow with the continuous expansion of the Company's evergrowing scale.At present, the South African team has a total of 145 employees, including 127 local employees,accounting for 87% of the total personnel.

Nowadays, the "Belt and Road" Initiative has reached a critical stage of deep cultivation and meticulous craftsmanship. Overseas warehouses have gradually become a new station for Chinese manufacturing to go global, and a bridge of friendship that connects different economies and cultures. Under the localization strategy, Amelia relies on a dedicated spirit and always prioritizes the Company's interests. Through continuous efforts and practice, she enhances her own advantages,tightens the connection with the company, and integrates into the tide of economic globalization,walking out a mutually beneficial and win-win path.

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電瓷小將的海外開(kāi)拓記

張冰

2018年加入中國(guó)建材

現(xiàn)任中材電瓷國(guó)際貿(mào)易部業(yè)務(wù)員

北美、南美、歐洲等地區(qū)是中材江西電瓷電氣有限公司(以下簡(jiǎn)稱中材電瓷)主導(dǎo)產(chǎn)品特高壓純瓷棒型產(chǎn)品的主要海外銷售市場(chǎng)。張冰自2018年起作為中材電瓷國(guó)際貿(mào)易部的一員,在加拿大致力于特高壓電瓷海外市場(chǎng)開(kāi)發(fā),在開(kāi)拓業(yè)務(wù)的同時(shí),為企業(yè)建立了良好的國(guó)際形象。

M公司坐落在加拿大魁北克省希爾布魯克的一個(gè)以法語(yǔ)為主語(yǔ)言的小鎮(zhèn)上,是工業(yè)區(qū)內(nèi)規(guī)模最大的公司。該公司的采購(gòu)負(fù)責(zé)人,是一位早期移民到此的越南裔長(zhǎng)者,張冰曾多次向他提出接洽拜訪的請(qǐng)求,但他總是找種種理由避而不見(jiàn)。盡管如此,張冰并沒(méi)有因此感到沮喪,也從未想過(guò)放棄。

經(jīng)過(guò)反復(fù)思索,張冰想到了一個(gè)看似不相關(guān)但能接近他的方式。鎮(zhèn)上有越南米粉店,這是小鎮(zhèn)上唯一的越南餐館。他猜想,“家鄉(xiāng)胃”應(yīng)該是每個(gè)異鄉(xiāng)人思鄉(xiāng)之情的最好體現(xiàn)。于是,張冰開(kāi)始了“等待”計(jì)劃,一等就是一個(gè)月,終于有一天,在米粉店里等到了這位采購(gòu)負(fù)責(zé)人,那一刻,張冰心中的興奮和激動(dòng)無(wú)法用言語(yǔ)來(lái)形容。他知道,機(jī)會(huì)來(lái)了。

在采購(gòu)負(fù)責(zé)人等餐的時(shí)候,張冰主動(dòng)上前與他打招呼。起初,他似乎有些警惕,但張冰并沒(méi)有因此退縮,而是盡可能地保持友好和親切的態(tài)度,與他聊些日常的話題,再逐漸將話題引向工作,并詢問(wèn)他對(duì)中國(guó)供應(yīng)商的看法。在交流的過(guò)程中,張冰發(fā)現(xiàn)他明顯對(duì)中國(guó)制造業(yè)存在著一些偏見(jiàn)。于是他決定改變策略,沒(méi)有過(guò)多地談?wù)撝胁碾姶傻漠a(chǎn)品,反而介紹起了中國(guó)制造業(yè)的現(xiàn)狀,如中國(guó)近年來(lái)在制造業(yè)方面取得的巨大成就,以及政府推行的高質(zhì)量發(fā)展戰(zhàn)略等。

在接下來(lái)的日子里,張冰開(kāi)始陸續(xù)接到對(duì)方的電話,詢問(wèn)中材電瓷產(chǎn)品的細(xì)節(jié),以及索要樣品。每次通話,張冰都耐心地回答他的問(wèn)題,并詳細(xì)講解中材電瓷產(chǎn)品的優(yōu)點(diǎn)和特性。每一次交談,張冰都能感覺(jué)到他對(duì)中國(guó)制造商的信心在增加,經(jīng)過(guò)幾個(gè)月的努力,張冰成功地從他手里獲得了第一份訂單。時(shí)至今日,中材電瓷已成為M公司的主要供應(yīng)商。

張冰說(shuō):“這些年感觸最深的是,除了中材電瓷的產(chǎn)品更新迭代提高競(jìng)爭(zhēng)力外,采用因地制宜的銷售手段和打破西方對(duì)中國(guó)的固有認(rèn)知是實(shí)現(xiàn)海外市場(chǎng)成功的關(guān)鍵。”

一方面,創(chuàng)新銷售的思維和方法是企業(yè)拓展海外市場(chǎng)的重要手段。銷售人員不僅要了解并熟悉目標(biāo)市場(chǎng)的消費(fèi)需求和習(xí)慣,還要主動(dòng)尋找和創(chuàng)造機(jī)會(huì),建立和維護(hù)良好的客戶關(guān)系。另一方面,盡管中國(guó)的制造業(yè)在過(guò)去幾十年里取得了令人矚目的成績(jī),但一些海外國(guó)家對(duì)中國(guó)制造業(yè)的認(rèn)知仍停留在過(guò)去,這種認(rèn)知不僅限制了我國(guó)制造業(yè)在海外市場(chǎng)的發(fā)展,也影響了我國(guó)品牌的形象。張冰深刻感受到,主動(dòng)講好中國(guó)經(jīng)濟(jì)發(fā)展的故事、中國(guó)人民奮斗圓夢(mèng)的故事、實(shí)事求是地展現(xiàn)中國(guó)制造業(yè)實(shí)力是建立起良好溝通的前提和基礎(chǔ)。

2023年,恰逢“一帶一路”倡議提出10周年。10年來(lái),越來(lái)越多的國(guó)家和地區(qū)通過(guò)“一帶一路”倡議,與中國(guó)共享發(fā)展機(jī)遇。10年間,無(wú)數(shù)中國(guó)人為“一帶一路”建設(shè)添磚加瓦,作為奮斗在一線的海外工作者,張冰感到無(wú)比驕傲和自豪。

張冰說(shuō):“唯實(shí)創(chuàng)新行致遠(yuǎn)、踔厲奮發(fā)向未來(lái),唯有奮斗才能創(chuàng)造美好未來(lái)。我要繼續(xù)講好中國(guó)故事,講好中材電瓷產(chǎn)品和服務(wù)的故事,努力為世界電力行業(yè)貢獻(xiàn)力量,為中國(guó)建材集團(tuán)海外建設(shè)添磚加瓦?!保ㄖ胁慕麟姶呻姎庥邢薰荆?/p>

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Porcelain Pioneer and His Journey Overseas

Zhang Bing

Joined CNBM in 2018

Salesman in the International Trade Department of SINOMA Electric Porcelain

Overseas markets such as North America,South America, and Europe are major markets for SINOMA Insulator and Electricity Co., Ltd (referred to as "SINOMA Insulator" hereafter). Its leading product, extra-high voltage porcelain post insulators, accounts for over 30% of the company's market share. Since 2018, Zhang Bing,as a member of SINOMA Insulator's International Business Department, has been dedicated to the development of the overseas market for extra-high voltage insulators in Canada. He has been working to establish a positive image for the company and the country.

M Company is located  in  Sherbrooke , a predominantly French-speaking town in the province of Quebec, Canada. It is the largest company in the industrial area. The procurement manager of the company is the person Zhang Bing has been trying to connect with after several attempts. He is an elderly Vietnamese immigrant who settled in the town early on. Zhang Bing has made multiple requests to meet and establish contact with him,but he always found various excuses to avoid it.However, Zhang Bing did not feel discouraged and never gave up on this potential customer.

Zhang Bing came up with an apparently unrelated but convenient way to approach him. There was a Vietnamese noodle shop in town, the only Vietnamese restaurant in the small town. He speculated that "homeland cuisine" would be the best embodiment of homesickness for every foreigner. So Zhang Bing started his "waiting" plan.After waiting for a whole month, he finally spotted the procurement manager at the noodle shop. In that moment, Zhang Bing couldn't describe the excitement and thrill with words. He knew that the opportunity had come.

When the procurement manager was waiting for his food, Zhang Bing took the initiative to greet him. At first, he seemed somewhat wary, but Zhang Bing did not retreat. Instead, he maintained a friendly and approachable attitude, engaging in casual conversations and gradually shifting the topic towards work. He inquired about the procurement manager's views on Chinese suppliers. However,during the course of their conversation, Zhang Bing noticed his clear biases and prejudices against Chinese manufacturing. Zhang Bing decided to change his strategy and refrained from discussing SINOMA Insulator's products.Instead, he introduced the current state of Chinese manufacturing, highlighting the tremendous achievements China has made in the manufacturing industry in recent years and the government's high-quality development strategy.

In the following days, Zhang Bing started receiving calls from the procurement manager, inquiring about the details of SINOMA Insulator's products and requesting samples. Each time, Zhang Bing patiently answered his questions and explained the advantages and features of SINOMA Insulator's products. The more conversations were made,the more evident that the procurement manager's confidence in Chinese manufacturers was growing. After several months of effort, Zhang Bing successfully secured the first order from him. Today,SINOMA Insulator has become a major supplier for M Company.

“The most profound realization over the years has been that, in addition to SINOMA Insulator and Electricity Co., Ltd.'s product updates and iterations to improve competitiveness, adopting localized sales strategies and challenging Western perceptions of China are the key to achieving success in overseas markets.”, Zhang Bing says.

On one hand, innovative thinking and methods in sales are crucial for expanding into foreign markets. It is important not only to understand and familiarize oneself with the consumer demands and habits of the target market, but also to actively seek and create opportunities while establishing and maintaining good customer relationships. On the other hand, despite the remarkable achievements of China's manufacturing industry in the past few decades, some overseas countries still hold outdated perceptions of Chinese manufacturing,which not only limit the development of China's manufacturing industry in overseas markets but also affect the image of Chinese brands. Zhang Bing deeply feels the need to proactively tell the story of China’s economic development and the Chinese people's struggle to achieve their dreams, presenting the true strength of China's manufacturing industry which is the premise and foundation for establishing good communication.

Since 2016, SINOMA Insulator has experienced rapid development, with total revenue increasing by 120% by the end of 2022. The proportion of direct and indirect exports has increased from 24% to 48%. The revenue target for 2023 has increased by 200% compared to 2016 and has already achieved over half of the target by mid-year. These impressive achievements would not have been possible without the efforts of every SINOMA Insulator employee.

Zhang Bing said that "Only through practical

innovation can we achieve long-term success, and only through diligent efforts can we create a better future. I will continue to 'tell the story of China' and share the story of SINOMA Insulator's products and services. I will strive to bring tangible value and impact to the global power industry and contribute to the overseas development of China Building Materials Group."